Cancellation Policy
We understand that plans change. Here's what you need to know about cancelling an order.
Cancellation Before Dispatch
You may cancel your order free of charge if it has not yet been dispatched. Orders are typically processed within 1–3 business days of placement.
To request a cancellation, please contact us as soon as possible at support@totstouch.com with your order number and subject line: "Order Cancellation Request – [Your Order Number]".
Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. In this case, you will need to wait for delivery and then initiate a return in accordance with our Return & Refund Policy.
Cancellation by Us
We reserve the right to cancel any order in the following situations:
- The product is out of stock or unavailable.
- We are unable to verify payment or detect a potential fraudulent transaction.
- An error was made in pricing or product listing.
- We are unable to deliver to your provided address.
If we cancel your order, you will be notified promptly by email and a full refund will be issued to your original payment method within 10 business days.
Refund Timeline for Cancellations
| Scenario | Refund | Timeline |
|---|---|---|
| Cancelled before dispatch | Full refund | Within 10 business days |
| Cancelled after dispatch (return accepted) | Product cost only (shipping non-refundable) | Within 10 business days of return receipt |
| Order cancelled by us | Full refund | Within 10 business days |
Contact Us
To request a cancellation or for any related questions, please contact us at support@totstouch.com as early as possible after placing your order.