Shipping policy

We want your little one's goodies to arrive safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Rates & Delivery Timeframes

We ship to India, the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, and Singapore.

Region Standard Shipping Estimated Delivery
India Calculated at checkout 5–10 business days
USA & Canada Calculated at checkout 10–20 business days
United Kingdom & Europe Calculated at checkout 10–20 business days
Australia, New Zealand & Singapore Calculated at checkout 10–18 business days
Please note: Delivery timeframes are estimates and may be affected by customs clearance, public holidays, or carrier delays. We are not responsible for delays outside our control.

Customs, Duties & Taxes

For international orders (outside India), your order may be subject to import duties, taxes, and customs fees levied by your country. These charges are not included in our product or shipping prices and are the sole responsibility of the customer. Please check with your local customs office for more information before placing your order.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number. You can use this to track your package through the carrier's website. Please allow up to 48 hours for tracking information to update after you receive the shipping confirmation.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us at support@totstouch.com immediately — we can only make changes before the order is dispatched.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

  • Check the tracking information for updates.
  • Check with your local post office or neighbours in case of missed delivery.
  • Contact us at support@totstouch.com if the package is still missing after 5 additional business days beyond the estimated delivery date.

Contact Us

For any shipping-related queries, please reach us at support@totstouch.com.